FAQs

Josey
$130.00

Chum
$320.00

Stanley Bears®
28 Rosengren Lane
Stanley Vic 3747
Australia
Ph: +613 5728 6623

Lay-by/Lay Away Terms & Conditions

Layby/Lay Away terms are available to suit your needs. Normally I require a twenty percent (20%) deposit on initial order, and completion within three (3) months would be appreciated.
I invite you to e-mail me to discuss your order and terms. I am happy to tailor the layby/lay away payments to suit your requirements.
International orders must be in AUD$, unless paying by credit card, when they can be in any currency. You can use your credit card from this site by going back to the orignal product page and clicking on the Buy It Now button. Refunds are not available on laybys/lay aways, however, I'm happy to give you a credit towards another product from my website. Postage and insurance charges are payable. Contact me for details. Please complete the normal 'Buy It Now' procedure, and include a note in the Comments section that it is a lay away, and the amount of deposit you wish to pay. Your order will become effective and binding upon receipt of your layby/lay away deposit.

Frequently Asked Questions

QUESTION 1: How do I order a Stanley bear?

Answer...We use a fully secure, on-line ordering system through which you can pay using your credit card or by cheque/check or internet banking transfer. Just click on the 'Buy It Now' shopping cart button on each bear's page to complete your order, with each order individualised with postage for your country. (click on link at right top for more).

QUESTION 2: Can I Layby/Lay Away a bear?

Answer...You most certainly can...Just use our normal ordering system (i.e. click on the 'Buy It Now' button) for the bear you wish to lay away, and in the comments section of the secure on-line ordering form, just insert a brief note letting me know that this order is for a lay by/lay away, and telling me how much you wish to pay as a deposit. If you are paying by credit card, just click on the credit card option and, as I transact all my credit card transactions off-line, I will just charge your for the agreed amount. For future payments, you can simply e-mail me, advising me of how much each installment is you want to pay at that time, and I will put a charge through on your credit card for the amount of each payment (or you can send me a cheque/check). See my lay away/lay-by conditions at left....

QUESTION 3: How is my bear shipped?

Answer...We use Australia Post for all our shipping—fully registered and insured within Australia; and Air, Mail fully insured with Delivery Confirmation for overseas. All of our bears are shipped in fully approved Australia Post containers for maximum security.

QUESTION 4: Are all bears immediately available?

Answer...In most cases, yes...but if I don't have a particular bear in stock when you order it, I will advise you of an anticipated delivery date if I have to make one for you. This normally takes take six to eight weeks depending on availability of materials.

QUESTION 5: What guarantees do you offer?

Answer...We subscribe to the worldwide Bears-Direct Guarantee of Satisfaction Assurance (click here to find out more), and we offer a full, money back guarantee if you are not satisfied that your product is as described on our website (less postage costs both ways).

QUESTION 5: Are your bears suitable for children?

I do not use lead shot or pellets, but some of my bears do have glass eyes and are unsuitable for kiddies under 5 years of age. However, my Grandparents Choice bears are perfectly safe for children of all ages.

The Stanley bears